Service Requests Systems

Optimize Your Service Request Management System

Managing service requests is a complex task with many moving parts. TruAsset gives you ultimate control to customize requests by department, create workflows to improve tracking, send automatic updates and analyze reporting and response statistics. Improve communication and visibility throughout your request management process, and save time and resources along the way.

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Submit and Respond to Service Requests More Effectively

TruAsset gives you the ability to streamline service request submission, allowing you to control the information you receive and how each request will be treated in the system. With so much control, you’ll never be surprised by an issue again. Request a demo to see TruAsset for youself!

Automate Service Requests

Across the departments and facilities under your management, service requests seem to come from every direction. TruAsset gives you the tools to create a more productive system for your employees and more effectively manage requests as they come in.

Customize Requests

Customize question fields to ensure you receive enough information regardless of the nature of the issue.

Ticket Staging

Determine how a request moves through a set process. Stages can be customized, and requests can move forward either automatically or manually.

Guaranteed Response Times

TruAsset will track response times and send frequent reminders to ensure all requests are promptly addressed. You can even set active hours for accurate tracking.

Automated Notifications

As each service request moves through the workflow, all relevant parties will receive progress updates, even the individual who made the request.

Independent Service Orgs

TruAsset simplifies the complex process of managing the demands of dozens of different locations regardless of the specialized services you provide.

Environmental Services

EVS teams are responsible for maintaining a clean, hygienic environment across all departments. Manage all activities with the help of TruAsset.

Clinical Engineering

Whether you work in-house or as a contracted third-party, TruAsset helps you manage assets across health facilities, departments and teams.

Maintenance

Maintenance teams work day in and day out to ensure everything in hospitals is functioning properly. TruAsset helps you streamline these processes.

Facilities Management Doesn’t Need to be Hard

Start by requesting a one-on-one demo with TruAsset today, and learn a better way to manage critical maintenance, biomedical and environmental processes at your healthcare facilities.

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